ABOUT PRONET GAMING

Gaming operators looking for platform solutions need an omni-channel turnkey provider that truly understands their needs, wants and challenges. That’s why the team at Pronet Gaming have been handpicked for their extensive B2C and B2B industry experience and local-market knowledge in the regions we serve – so that we can provide our clients with first-class service and guidance.
Since 1996, our approach to business has been centred around collaboration – working with our clients on a consultancy basis. Every member of our team is customer-focused and we’re committed to helping our operator clients achieve their specific strategic goals across global markets.

We’re client-centric

We do what we say, on time, every time. We work closely with our clients to provide robust and effective plans of action, working strategically to deliver the optimal iGaming solutions for your specific business objectives and audience needs.

We’re dedicated to progression

We employ industry experts around the world with specialist knowledge in emerging markets and localisation, who keep one step ahead of market trends to ensure that our customers stay ahead of the game.

We’re technology-led

We invest in the best iGaming developers, design teams and infrastructure around the world to deliver progressive, constantly evolving technological solutions that help to give our operator clients the competitive edge.

Job Description:

• Handle end users’ queries in live chat and ensure prompt response.
• Inform end-users in the live chat about any service irregularity.
• Resolve any ‘end-users’ disputes in the live chat and escalate to the next level of support for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required.
• To verify and ensure the quality of operators’ service from the end user’s perspective.
• To communicate with operators and handle incoming requests via e-mail and the Ticketing system.
• To mediate between Technical Department and operators and to keep operators informed about any service irregularities.
• To provide resolutions of the investigated cases to the operators.
• To cooperate with the next level of Technical Support.

Required skills:

• Must be based in Bangkok or Manila
• iGaming experience would be a plus
• PSP experience is a major plus
• Fluent in spoken and written English and Mandarin
• High sense of responsibility
• The ability to accurately fulfil the direct management orders and work tasks
• The ability to work in a team
• The ability to work in shifts (including some nights)
• Good attention to detail